Shipping & Returns
Shipping Policy
All orders are carefully packaged to protect the health and integrity of each plant during transit. Orders are typically processed and shipped within 2 to 3 business days of order confirmation. Once your order has shipped, you will receive a tracking number to monitor its progress.
Shipping timelines may be adjusted during periods of extreme weather to protect the health of the plants in transit. We prioritize the safe arrival of your order over expedited delivery in such cases.
Shipping fees, if applicable, are calculated at checkout based on order size, destination, and selected shipping method.
Return & Exchange Policy
Risk Acknowledgment
Shipping live plants always carries some risk... acclimation stress, a bit of yellowing, a leaf that droops on arrival. We package with care and offer guidance to help your plant settle in, but we can't promise it'll arrive without any signs of travel stress at all.
Live Plant Arrival Guarantee
If your plant arrives unhealthy or in poor condition, reach out to us within 24 hours with photos or a short video showing the issue. Eligible cases may be resolved with a replacement, refund, or store credit. We'll work with you to figure out what's fair.
Warranty Coverage
Our live plant guarantee covers the plant's condition at the moment of delivery. Once it's arrived alive and well, care and acclimation from that point on are in your hands. This is part of what makes collecting rewarding, but it also means we can't offer returns or refunds for changes that happen after delivery.
Cancellations
You can cancel within 24 hours of placing your order. To do so, please contact us directly. Once a BPI permit has been issued for your shipment, cancellations are no longer possible.
What's Not Covered
We're not responsible for damage from things outside our control, including courier mishandling, weather, or lost or stolen packages. This also excludes minor cosmetic issues like a yellowed or torn leaf, which are common and expected with live plant shipping.